If you are not satisfied with your purchase for any reason, please contact the Forever England team on 01935 811970 or email us firstname.lastname@example.org
When you buy something from us, we hope you love it.
However, should you change your mind we’ll be happy to offer you a refund within 28 days.
Be sure to return your items in their original condition and well protected along with your order details and reason for return. This right of exchange or return is in addition to your legal rights as a consumer, which is unaffected.
If goods are returned damaged, you may be liable for a damage charge.
For hygiene reasons we cannot offer refunds on pierced jewellery, cosmetics and socks if the original packaging has been removed.
Sale items purchased online can be fully refunded by post within 14 days of receiving the goods. Items returned will be refunded for the amount paid.
Please note that the return costs are not pre-paid. However, you may use one of the following services to return your order back to us.
DPD SHOP RETURNS
Simply call our head office 01935 811970 or email us email@example.com to arrange for a DPD Shop Return at a cost of only £6.99 per parcel.
RETURNS BY POST
Please send your goods to:
Forever England – Returns
Unit 1-3 The Old Sidings
We recommend that you return goods by registered post though your local post office – such as Royal Mail’s Recorded Signed for Delivery, gaining a proof of postage, as we will not be liable for items lost in transit on their way back to us without proof of postage.
PROCESSING YOUR REFUND
Refunds will be made against the original form, please allow up to 14 days of receipt of your returned items to be processed. Your refund will be credited back to your original method of payment. It may take up to two billing cycles for the credit to appear on your credit card statement. Our delivery charges are non-refundable, and Forever England is not responsible for delivery fees or lost returns.
Should you wish to exchange an item, please email firstname.lastname@example.org or call 01935 811970 our office within 28 days from date of purchase and we will be happy to assist you.
When returning items purchased through PayPal, items must be returned via post to our warehouse in order to receive a refund to your PayPal account.